Question 01: Why is my Product delayed?
We’re sorry you’ve experienced a delay. We aim to provide the most up-to-date information that we have in My Account and in all circumstances, rest assured, we’re doing all that we can to get your order to you.
- My Account shows my product is Being made
- My Account shows my product is Being shipped
- My Account shows my product is Being prepared for dispatch
Your product has arrived at our distribution centre and we’ll be preparing it for dispatch. In most cases, our turn around times are quite quick but on rare occasions, product(s) may be delayed at this stage.
Question 02: Why are your lead times so long at the moment?
We know our lead times are not great at the moment, we’re working closely with our suppliers to reduce these. There’s currently a lot of pressure on global shipping around the world. As a result, our products are taking longer to arrive into ports. This does unfortunately mean that your dispatch date may change, or your order could be delayed, but rest assured that we’re doing all we can to get it out as quickly as possible
Question 01: How long will it take for my order to be delivered?
The delivery time for your order depends on various factors such as your location, shipping method selected, and product availability. Once your order is placed, you will receive an estimated delivery date. You can track the progress of your delivery through My Account or the provided tracking information.
Question 02: Can I change my delivery address after placing the order?
We understand that circumstances may change. If you need to update your delivery address after placing your order, please reach out to our customer support team as soon as possible. While we cannot guarantee changes can be made, we will do our best to accommodate your request.
Question 01: What payment methods do you accept?
We accept a variety of payment methods, including credit cards (Visa, Mastercard, American Express), PayPal, and bank transfers. During the checkout process, you can choose the payment method that suits you best.
Question 02: Is it safe to use my credit card on your website?
Yes, it is safe to use your credit card on our website. We utilize secure encryption technology to protect your personal and payment information during transmission. Additionally, we comply with industry-standard security protocols to ensure the safety of your data.
Question 03: How can I apply a promo code to my order?
To apply a promo code to your order, simply enter the code in the designated field during the checkout process. The discount associated with the promo code will be applied to your order total before payment.
Question 04: Can I use multiple promo codes on a single order?
Generally, only one promo code can be applied per order. If you have multiple promo codes, we recommend choosing the one that offers the greatest discount. However, some promotions may allow for stacking multiple codes. Please refer to the terms and conditions of each promo for specific details.
Question 01: Is the product currently in stock?
To check the availability of a product, please visit the product page on our website. If the product is out of stock, you will see a notification indicating so. You can also contact our customer support team for real-time stock updates.
Question 02: How often is your product inventory updated?
We strive to keep our product inventory as accurate as possible by regularly updating stock levels on our website. However, due to high demand or unforeseen circumstances, there may be instances where the displayed stock status does not reflect real-time availability. We recommend contacting our customer support team for the most up-to-date information.
Question 03: Can I be notified when a product is back in stock?
Yes, you can sign up for email notifications to be alerted when a product is back in stock. Simply navigate to the product page and enter your email address in the notification signup form. You will receive an email as soon as the item becomes available for purchase again.
Question 04: What should I do if the product I received is damaged or defective?
If you receive a damaged or defective product, please contact our customer support team immediately. We apologize for any inconvenience and will arrange for a replacement or refund as per our return and exchange policy.
Question 01: What is your return policy?
Our return policy allows for returns within [number of days] days of the delivery date for a full refund or exchange. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
Question 02: How do I initiate a return?
To initiate a return, please contact our customer support team with your order details and reason for return. We will provide you with instructions on how to return the item and arrange for its pickup or shipment back to us.