Return And Refund Policy

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Return & Refund Policy

Duration IconDuration: Our return and refund window lasts for 24 hours from the time of purchase. If 24 hours have elapsed, regrettably, we cannot offer a refund or exchange.

Eligibility IconEligibility Criteria:

  • Items must be unused and in their original condition and packaging.
  • Certain items such as Rugs, Handknotted Rugs, and Handmade Rugs are non-returnable.

Proof of Purchase IconProof of Purchase: A valid receipt or proof of purchase is required for all returns.

Refunds IconRefunds:

  • Upon receipt and inspection of the returned item, an email notification will be sent regarding the approval or rejection of the refund.
  • Approved refunds will be processed, with credits automatically applied to the original payment method within a specified timeframe.

Late or Missing Refunds IconLate or Missing Refunds:

  • If a refund hasn’t been received, we suggest checking the bank account, contacting the credit card company, and then the bank.
  • For further assistance, please reach out to us at info@ramshahome.ae.

Sale Items IconSale Items: Sale items are not eligible for refunds, only regular-priced items are refundable.

Exchanges IconExchanges: We only exchange items if they are defective or damaged. Please email us at info@ramshahome.ae for exchange inquiries.

Return Shipping IconReturn Shipping:

  • Customers are responsible for return shipping costs.
  • Shipping costs are non-refundable, and return shipping fees will be deducted from the refund amount.

Address for Returns IconAddress for Returns:

RAMSHA HOME FZC
E 048 AJMAN CHINA MALL
AJMAN – UNITED ARAB EMIRATES

Note IconNote: We recommend using trackable shipping or purchasing shipping insurance for valuable items, as we cannot guarantee receipt of returned items.

Contact Us IconContact Us:
For any questions or concerns regarding refunds and returns, please contact us at info@ramshahome.ae.